Publix Ranked as One of the Best in Customer Service and Employment

Publix, which has over 800 stores in its birthplace of Florida, has recently been recognized by Newsweek on 2023 America’s Best Customer Service list, ranking No. 1 in the supermarket category for the sixth year in a row. This comes after last week's announcement of the company's ranking on Forbes Best-In-State-Employers List, recognized for the fourth year in a row. This year as No. 3 in South Carolina. The company also ranked No. 28 in Florida, No. 26 in Georgia, No. 23 in North Carolina, No. 20 in Tennessee and No. 19 in Alabama.

 “At Publix, we have a culture of appreciation for our associates and our customers,” said Publix Director of Communications Maria Brous. “This culture stems from our company’s philosophy of respecting the dignity of the individual. We’re proud to provide opportunities for associates to become company owners and share their ideas for innovation and improvement of processes.”  

Newsweek determined the list based on more than 30,000 U.S. customers surveyed on how likely they would be to recommend companies to friends and family, and their evaluation of the companies in the areas of quality of communications, professional competence, range of services, customer focus and accessibility.

Ranking on Forbes’ America’s Best Employers by State list is determined by an independent survey of more than 70,000 U.S. employees from 25 industry sectors, including Publix associates and other employees in the company’s industry. The survey includes questions about working conditions, salary, potential for growth and diversity.

PHOTO / SOURCE: Publix Newsroom